Digital transformation, including cloud services and Generative AI (Gen AI), is changing the landscape of public sector operations. There is a golden age of technology happening and it's redefining the way we work, transforming public sector experiences, and shaping the way we tackle society's greatest challenges. These breakthroughs promise to elevate citizens' lifestyles, enhance governmental services, and strengthen infrastructure while improving healthcare outcomes, bolstering national security efforts, and revolutionizing educational methodologies. Questions still remain: How can we leverage Gen AI to foster digital innovation and improve public services? What can the public sector learn from organizations such as Amazon Web Services (AWS) that are leading this golden age of technology? How has public sector adoption of Gen AI grown worldwide and does this meet the needs of their U.S., worldwide, and public sector customers?

Amazon Web Services is a 2024 Concordia Annual Summit Core Programming Sponsor.