The United States Postal Service has a legacy that pre-dates the founding of the United States of America, and is one of the few government agencies explicitly recognized in the U.S. Constitution. This independent agency has grown and changed with America, and in recent years, has undergone a major transformation under the leadership of Postmaster General Louis DeJoy. In this Flashpoint presentation, DeJoy will speak to the crisis of leadership he encountered when taking the helm of this cherished public institution and lessons learned as he continues to stabilize the workforce, modernize the agency’s logistics capabilities, drive innovation, and increase operational precision. With takeaways that apply beyond government and logistics, DeJoy will discuss how he is moving the Postal Service forward to become the best-run federal agency, providing world-class service to every home and business in America.